Identify rights and responsibilities of consumers.

Identification should include explaining the following consumer rights and associated responsibilities with regard to consumer decision making:

• right to choose among products and services
• right to information through advertising, product labeling, warranties, publications, and consumer organizations
• right to safety and legal protection
• right to express dissatisfaction and be heard.

Teacher Resource:

Agricultural Sales User’s Manual Links to an external site., FFA (https://ffa.app.box.com/s/a5dkpp2007k9rpaolzhv5xg6o852d04i/file/289846371438)

Process/Skill Questions:

• What is the difference between a right and a responsibility of customers?
• Where can resources be located identifying customers' rights and responsibilities?
• What are some consumer-safety organizations, and what are their roles?