Communicate information to a customer.
Communication should reflect the ability to relate information and answer questions using the appropriate medium:
- Face-to-face conversation
- Telephone
- Letter
- Conference call
- Social media
- Group presentation
Process/Skill Questions:
- Why is it necessary to explain procedures clearly?
- How does one go about deciding which communication media to use with a customer?
- What is the travel and tourism professional's role in communication with a customer regarding travel documents and procedures?