Comparison should include guaranteed and non-guaranteed reservations (both transient and group) made through a central reservations office, an OTA, third party, and the lodging’s front office. Required information includes

name
address
phone number
email address
number of guests
length of stay
guests' needs and preferences (e.g., special accommodations, smoking/nonsmoking)
payment information.

Process/Skill Questions:

What are some reservation types?
Why is it important to provide confirmation information to guests?
What are the steps for processing a room reservation?
Why is it important to collect accurate guest information when processing a room reservation request?
What are the consequences of incorrectly processing a reservation?
What can happen if guests' preferences (e.g., nonsmoking room) are not available at check-in?
What is the explanation for varying rates for the same room, particularly from third-party sites?
What information is never stated out loud when a guest is checking in with a reservation?
What is the maximum number of people allowed in a two-bed guestroom?
How can a non-guaranteed reservation be held without releasing the room?