Demonstrate “customer orientation” procedures used with customers who may be unfamiliar with the equipment you have installed.

Demonstration should include

• describing best practices for demonstrating the use of newly installed equipment to customers
• describing why it is important that the customer be familiar with the installed equipment before you leave
• explaining how customer misunderstanding about equipment may lead to future service calls
• explaining potential safety concerns that may arise if the customer is unfamiliar with the newly installed equipment.

Process/Skill Questions:

• Why is it important for technicians to explain the operation of new equipment to the customer?
• How might a service call result from a customer being unfamiliar with the equipment?
• How could being unfamiliar with equipment be a safety hazard to the customer?