Describe ways the service technician can help his company by assisting the sales or marketing functions of the business.
Description should include
- understanding the function of the sales and marketing departments of a business
- describing the importance of understanding your company’s business model, goals, and structure
- identifying how the service technician’s job may affect company sales.
Process/Skill Questions:
- What is the function of the sales department of a company?
- Why is it important for a technician to understand the overall business model of the company?
- How might poor technical service affect overall company sales?