Practice strategies for effective communication that ensure clarity, logic, purpose, and professionalism in formal and informal settings.
Practice should include
- active listening
- reflective listening
- awareness of nonverbal communications
- posture
- clothing
- gestures
- eye contact
- constructive feedback
- transparency (i.e., openness and accessibility)
- adherence to business etiquette and cultural customs
- accuracy.
Process/Skill Questions:
- What is the definition of etiquette?
- How can a lack of knowledge regarding cultural customs result in miscommunication?