Explain key elements of customer service in health IT.

Explanation should include

• definition of customer service
• customers’ needs based on context
• different metrics to measure customer service in healthcare IT
• disability etiquette’s contribution to professional communication
• appropriate use of personal communication devices in the healthcare workplace
• potential results of inappropriate use of personal communication devices in the healthcare workplace.

Process/Skill Questions:

• Who are health IT customers?
• What do health IT customers want?
• What are examples of disability etiquette in health care?