Demonstrate etiquette in electronic communications.

Demonstration should include

  • defining business etiquette when using electronic communications
  • using appropriate business digital signatures
  • checking and replying to emails promptly
  • using professional and appropriate out-of-office or away-from-the-desk autoresponders
  • exhibiting knowledge of reply all, carbon copy (cc), blind copy (bcc), and read receipt conventions
  • maintaining confidentiality, including forwarding messages only when appropriate.