Describe positive coping behavior in response to stress.

Description should include

• classifications of stress
• methods of stress management for the healthcare worker
• methods of conflict resolution.

Process/Skill Questions:

• What are the stages in the coping process?
• What are some physiological and psychological life events and losses that can cause stress?
• What is the role of culture in a patient's/client's emotional response to physical illness and hospitalization?
• What are the steps in conflict resolution?