Describe the primary responsibilities of a computer systems technician.
Description should include examples of daily activities such as
- installing and troubleshooting software and hardware
- safeguarding user data
- responding to service calls
- performing computer maintenance
- providing customer service
- following a troubleshooting process consistently.
Process/Skill Questions:
- When computer maintenance is performed, does the customer or the technician decide when the job is complete? Why?
- Why are warranty factors and backup procedures for customers so important?
- How might a computer systems technician prioritize various daily responsibilities?