Explain the ethical and legal aspects of working with computer technology.
Explanation should include the ethical and legal responsibilities of the technician to
- identify data privacy best practices
- identify the ethical use of data and resources
- identify situations when legal authorities should be notified
- respect customer privacy and confidentiality
- safeguard physical and intellectual property
- adhere to copyright and licensing provisions
- report harassment, cyber stalking, and cyber bullying.
Process/Skill Questions:
- Why are computer systems technicians faced with ethical and legal issues more often than other workers?
- What does "escalate" mean, as it relates to computer repair? When should a problem be escalated?
- How should a technician handle situations in which sensitive or prohibited information is found on a client's computer?