Identify basic procedures for troubleshooting operating systems.

Identification should include

• reviewing the troubleshooting process
• identifying common problems and solutions (e.g., automated system recovery and recovery console)
• documenting findings, actions, and outcomes.

Process/Skill Questions: 

• What should a technician do as the first step of troubleshooting?
• What can be done to fix a computer that has been running extremely slow and sometimes stops responding?
• What information on the blue screen error or stop screen error can be used to determine the cause? What is a blue screen error commonly referred to?