Identify common network problems and solutions.

Identification should include

• listing wiring, configuration, and hardware issues
• relating problems to layers of the network models
• reviewing the troubleshooting process.

Process/Skill Questions: 

• How can the technician identify the layer to which the network problem is related?
• How does the ping command work?
• What kind of information can be found using the ipconfig command?
• Which command should be used to find the IP address of a device by domain name system?