Demonstrate customer service skills.

Demonstration includes

  • defining customer service (e.g., internal customer service; external customer service)
  • identifying the benefits of providing helpful, courteous, and knowledgeable customer service
  • prioritizing customer service (both within an organization and to external customers and stakeholders)
  • anticipating needs of customers and coworkers
  • demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.

Process/Skill Questions: 

  • How does internal customer service influence organizational productivity?
  • What is an example of a time when a customer service representative anticipated and addressed a customer’s needs?
  • Why is it important to receive helpful, courteous, and knowledgeable service?
  • Why is soliciting feedback important?
  • Why is cultivating relationships important?

Teacher Resources: