Identify the information to be secured from and/or given to the family upon initial family contact.

Identification should include

• general price list (GPL) according to FTC rule
• vital statistics from family
• statement of itemized goods and services
• written permission to embalm.

Process/Skill Questions: 

• What is contained in the GPL?
• What are vital statistics?
• What are the itemized goods and services on the contract?