(Optional) Describe customer-service behaviors and skills.
Description should include
- professional communication skills
- human-relations skills (e.g., being amicable and enthusiastic to help)
- business etiquette
- problem-solving skills
- product and service knowledge.
Process/Skill Questions:
- What is the impact of telephone etiquette on customer service?
- How does each employee in a business have a role in providing exceptional customer service?
- How can a company determine customer satisfaction?