(Optional) Demonstrate digital communication etiquette in professional settings.
Demonstration should include etiquette required when working with
- computers and computer accessories (e.g., headsets)
- cellphones
- speaker phone
- press-and-talk devices (e.g., walkie-talkie)
- assistive technology.
Process/Skill Questions:
- How should you handle calls or texts on a personal device while at work?
- What should you do to personal or work devices while attending meetings?
- How should you handle phone calls while working face-to-face with a customer?
- When would face-to-face communication be more appropriate than digital communication?