Analyze the importance of emotional intelligence in the workplace.

Analysis should include the definition of emotional intelligence and its five characteristics:

• Self-awareness—Be aware of what you feel to guide what you should or should not do or say.
• Self-regulation—Control your emotional state, and express your feelings appropriately.
• Self-motivation—Be optimistic, confident, and persevering.
• Empathy—Try to understand others' viewpoints to improve communication and to solve problems together.
• Social skills—Show a sincere concern for others through your words and actions. Let them know you appreciate their efforts.

Process/Skill Questions:

• How does understanding emotional intelligence help you in the workplace?
• What social skills are needed for success in the workplace?
• What social and emotional behaviors are not appropriate in the workplace?