(Optional) Solve a workplace problem.
Solving a problem should include
- demonstrating problem-solving behaviors and attitudes
- maintaining an objective point-of-view
- showing a willingness to compromise and work together toward a resolution
- being resilient, persistent, and diligent
- defining the problem
- involving the appropriate personnel
- suggesting solutions
- requesting feedback
- evaluating solutions
- thinking creatively
- testing the solution to the problem.
Process/Skill Questions:
- How do communication skills play a role in problem-solving?
- Why is it important to use a process when solving a problem?
- What are the consequences of not evaluating all solutions?