Manage customer contact.

Managing contact should include

• acknowledging the customer promptly, either in-person or through communication technology
• projecting a professional and friendly image
• soliciting professional and courteous assistance throughout the interaction.

Process/Skill Questions:

• What is a good way of introducing yourself to a customer?
• Why is it important to approach customers, rather than waiting for them to approach you?
• Why does your employer want you to initiate customer contact?