Demonstrate conflict-resolution skills.

Demonstration includes negotiating diplomatic solutions to interpersonal and workplace issues (e.g., due to personality, culture, work style, or performance).

Process/Skill Questions:

  • What is an example of an appropriate approach to address a workplace conflict?
  • What factors should one take into consideration when determining the best approach to resolve an interpersonal or workplace conflict?
  • How can one maintain a good working relationship with a colleague one does not like?
  • How might one approach a supervisor with whom one disagrees?
  • How do personality issues affect workflow?

Teacher Resource: