Performance should include

demonstrating professionalism, good customer-service practices, and client confidentiality, including prioritizing and multitasking, when appropriate
collecting and recording all appropriate information and materials from the client upon check-in (e.g., boarding contract, pet release form, medical treatment form, consent forms)
obtaining emergency contact information
providing the client with all appropriate information and materials upon check-out.

Process/Skill Questions:

What are some potential problems resulting from employee inaccuracy during check-in and check-out?
What is the importance of a client's first and last impression? How can a small animal care worker ensure the best possible first and last impression?
How can a small animal care worker personalize a client's visit?
When might a client need to sign a release form? Why are release forms important?
What are some possible effects of not ensuring proper animal-owner identification upon check-in or check-out?