Explain the importance of follow-up communication.

Explanation should include

• understanding the concept that communication is a process and not a task
• selecting the appropriate form of follow-up (e.g., email, phone call).

Process/Skill Questions:

• Why is follow-up an essential component of the communication process?
• Why is understanding the audience key to effective communication?
• In a professional setting, when is it appropriate to follow-up with an email? A phone call?