Demonstrate examples of professional communication skills.

Demonstration should include

• verbal skills
• written (e.g., email, text, online posts)
• spoken (e.g., phone conversations, sales pitch)
• nonverbal skills (e.g., facial expressions, hand motions, eye movement).

Process/Skill Questions:

• What components should be included in all professional emails?
• In what work situations is text messaging an effective communication method?
• How has technology changed verbal communication?
• What process can be used to determine the appropriate communication method or tool?
• When have you heard a person say one thing while their actions told something different?