(Optional) Demonstrate positive ways to resolve disagreements.
Demonstration should include
- recognizing the causes of a conflict
- exercising empathy
- using listening skills
- seeing someone else’s viewpoint
- finding common ground
- using “I” messages
- using constructive communication skills
- giving and accepting constructive criticism
- brainstorming alternative solutions
- negotiating and compromising
- using a mediator when necessary.
Process/Skill Questions:
Thinking
- What is the importance of considering alternatives for conflict resolution?
- How does conflict affect friendships?
- What is an “I” message?
- What is constructive criticism?
Communication
- What are the results of forgiving someone?
- What are the results of refusing to forgive someone?
- What communication skills help you create positive alternative ways to resolve disagreements?
- Why is it important to use “I” instead of “you” messages?
- Why is constructive criticism important for growth?
Leadership
- What conflict resolution strategies can leaders use when dealing with friends?
- What skills are needed to compromise effectively?
- What is the difference between empathy and sympathy?
Management
- What steps can be taken to prevent conflict?
- What are the long-term benefits of resolving disagreements positively?
- What are the benefits of active listening?
- When is it appropriate to provide constructive criticism?