Apply conflict-resolution strategies.

Application of strategies should demonstrate skill in calming tense situations and developing a resolution, using the REASON model.

Process/Skill Questions:

Thinking

• Why is it important to manage conflict?
• What is the value of setting a conflict-resolution goal?
• What is an example of an action plan?

Communication

• What communication skills do you need to organize your action plan?
• How does communication affect the creation of conflict? The resolution of conflict?

Leadership

• What leadership techniques can help resolve conflicts?
• What leadership skills can help you weigh the short-term and long-term benefits of an alternative choice?

Management

• What are the steps in conflict mediation?
• What management techniques can help you evaluate alternative choices when problem-solving?
• What community resources are available to assist you with conflict resolution?