Participate in quality improvement processes and systems to measure client outcomes and to identify hazards and errors.

Participation should include

• identification of areas for improvement
• preparation of a risk analysis
• identification of quality improvement activities Centers for Medicare and Medicaid Services (CMS) scores
• understanding of
  • overall client satisfaction surveys
  • environmental scans
  • situation-background-assessment-recommendation (SBAR) communication
  • concern-uncomfortable-safety (CUS) method.

Process/Skill Questions:

• How does one access client satisfaction scores?
• What hazards have been identified in the clinical setting that may need improvement?
• What is the process for root cause analysis?
• What is the role of the nurse in the quality improvement process?
• What are the National Patient Safety Goals of the Joint Commission?
• What are the Quality and Safety Education for Nurses (QSEN) Knowledge, Skills and Attitudes (KSAs) necessary for a nurse in areas, such as
  • patent centered care
  • teamwork and collaboration
  • evidence based practice (EBP)
  • quality improvement (QI)
  • safety
  • informatics?