Explain repairs and expenses to customers using written estimates.

Explanation should include

• use of estimate (forms)
• proper forms of address
• correct terminology
• active listening skills to understand customer needs
• addressing customer questions and concerns
• an accurate description and explanation of repairs and estimated costs. 

Process/Skill Questions:

• Why is it important to be able to use current communication technology?
• What duties would require using communication technology?
• How can improper use of electronic media impact employment status? How can proper use of electronic media positively impact one’s career?