Identification should include

the means of written communication, such as communication boards, reports, computerized record systems, patient charts, and pneumatic tubes
the types of electronic communication, such as email, pager, smartphone, digital bracelet, electronic medical record (EMR), electronic health record, and patient portal (e.g., Healow)
the types of verbal communication, such as meetings, phone calls, and one-on-one verbal exchange
the importance of following the chain of command in communication, as appropriate to the situation.

Process/Skill Questions:

What types of information are communicated in the healthcare environment via communication boards? In e-mail? In patient charts?
What types of information are communicated in the healthcare environment via meetings? Via phone calls or pagers? Via one-on-one verbal exchange?
Why is it essential to follow the chain of command when communicating within the healthcare environment?