Display therapeutic communication skills.

Display of therapeutic communication skills should include

• easing patient anxiety throughout the perioperative process
• exhibiting composure while interacting in a stressful environment
• showing sensitivity to cultural diversity in all interactions with coworkers, patients, and their families
• exhibiting professional and caring interpersonal skills, both verbal and nonverbal
• resolving oral, written, and social confrontations in a professional and ethical manner
• using medical terminology accurately and appropriately.

Process/Skill Questions:

• What are some proven techniques for easing patient anxiety throughout the perioperative process?
• Why is nonverbal communication frequently used during the intraoperative phase of surgery?
• How can effective communication skills help to minimize stress among professionals throughout the perioperative process?
• Why is it essential to use medical terminology accurately when talking with patients and their families? With other members of the surgical team?
• How can nonverbal skills help to communicate a caring attitude?