Communicate with other healthcare professionals using appropriate medical terminology.

Communication should include the use of

  • electronic medical record (EMR)
  • written, verbal, and nonverbal strategies to overcome barriers to communication
  • telephone etiquette
  • reporting
  • filing procedures.

Process/Skill Questions:

  • What communication is necessary for maintaining continuity of care?
  • How can a PCT facilitate communication among a patient/client, a patient's/client's family, and the healthcare team?