Assist in resolving grievances and disputes, as required by Virginia Board of Nursing regulation.

Assistance should include

• providing grievance modality(ies)
• providing guidance on grievance and dispute resolution.

Refer to Unit VI in Nurse Aide Curriculum Links to an external site., Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

• What is the appropriate procedure for acknowledging a grievance by a client/resident/patient?
• What follow-up methods ensure the grievance is resolved?