Demonstrate proficient communication skills, as required by Virginia Board of Nursing regulation.

Demonstration should include

• communicating with clients/residents/patients, family, staff, visitors
• communicating on the telephone
• recording and reporting oral, written, and electronic information
• the importance of timely reporting and recording changes to client/resident/patient condition
• answering call lights
• knowing limitations within the scope of practice.

Links: 

18VAC90-26 A.1-9 Links to an external site. 

18VAC90-26 A.5-6 Links to an external site.

18VAC90-26-40 A.10 Links to an external site.

Refer to Unit II in Nurse Aide Curriculum Links to an external site., Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

• What are the guidelines for greeting a client/resident/patient?
• What guidelines should be followed when taking and conveying a telephone message?
• What might be the consequences of not answering a call light in a timely fashion?
• What are the consequences of not recording and reporting information regarding the condition of a client/resident/patient?
• What methods can be used to communicate with a disgruntled family member?