Discuss communication with families.

Discussion includes

• responding to requests and complaints
• answering questions honestly.

Refer to Unit II in Nurse Aide Curriculum Links to an external site., Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

• What topics are acceptable/not acceptable for a CNA to discuss with family members?
• How should a CNA approach communication with a family member who may be combative?
• How and to whom should a CNA report communication challenges?