Analyze consumer rights and responsibilities.

Analysis should include explaining the following consumer rights and associated responsibilities with consumer decision making:

Right to choose among products and services
Right to information through advertising, product labeling, warranties, publications, and consumer organizations
Right to safety and legal protection
Right to express dissatisfaction and be heard
Right to redress
Responsibility to be aware of the quality of goods and services
Responsibility to gather information about a product or service
Responsibility to speak out and complain
Responsibility to be an ethical consumer
Responsibility to respect the environment.

Process/Skill Questions:

Thinking

How do consumer rights differ from consumer responsibilities?
Why are consumer rights important? Why should consumers be aware of their rights?
What would happen if consumers had no rights?
What happens when consumers do not exercise their responsibilities? What are the benefits of consumer education?
What responsibilities might consumers exercise to help support their rights?

Communication

How do you acquire your attitudes and beliefs about consumer rights and responsibilities?
What communication skills should be used to obtain and evaluate consumer information?
How do producers communicate with consumers? Which of these methods is most effective with you? Why?
What steps should you take when your rights have been denied?

Leadership

What responsibilities are associated with the consumer’s right to choose among several providers of products or services?
How can you teach others the rights and responsibilities of consumers?

Management