Identify types of data and applicable laws in hospitality and tourism.

Identification should include

• data such as credit card and location data
• compliance with standards such as Payment Card Industry Data Security Standard (PCI DSS).

Process/Skill Questions:

Thinking

• Why is it important to safeguard clients’ data in the hospitality and tourism industry?
• What laws protect personal data in hospitality and tourism?

Communication

• When is it appropriate to communicate personal data in hospitality and tourism?
• What laws apply when communicating consumer data?

Leadership

• What rules apply to the use of personal information?
• What is the protocol to follow when consumer data is breached?

Management

• What management procedures help protect consumer data?
• What resources help identify laws applicable to the hospitality and tourism industry?