Demonstrate correct posture and physical poise.

Demonstration should include

• conducting oneself in a confident manner
• using ergonomics (e.g., proper sitting and standing)
  • using ergonomically designed implements
  • keeping one’s wrists in a straight or neutral position
  • keeping one’s back and neck straight
  • adjusting the height of the client's chair.

Process/Skill Questions:

• Why is good posture important? Why is physical poise important when dealing with customers/clients?
• How can one improve one’s personal/professional posture?