Ensure service consistency.

Ensuring service consistency should include

• establishing procedures for use of tools and chemicals that are compliant with manufacturer directions
• following the steps of service procedure
• performing the same service in the same amount of time.

Process/Skill Questions:

• Why might a client be angered by inconsistencies in services?
• What are the consequences of using different brands of products from one appointment to the next?
• How does following procedure steps ensure service consistency?
• What should the technician look for when examining the client's hands?