Make appointments.

Making appointments should include

• identifying what service is requested
• determining how long the service will take
• determining dates and times that qualified staff members are available
• relaying information to the customer
• determining the best time and day for the customer's appointment
• recording the appointment
• confirming the client’s knowledge of salon's location
• confirming appointment information and client contact information while the customer is on the phone.

Process/Skill Questions:

• What types of negotiations may be necessary when making appointments for clients?
• Why is it important to record and confirm appointment information while the client is still on the phone?