Demonstrate knowledge of employee-management skills.

Demonstration should include

• practicing employability skills
• resolving client and employee complaints
• describing performance evaluations and their importance.

Process/Skill Questions:

• Why is dependability important in the workforce?
• What role does morality play in the workforce?
• What role does integrity play in the workforce?
• What role does courtesy play in the workforce?
• What is teamwork? What does it mean to be a team player?
• What are the advantages of a positive attitude in the workplace?
• What are the attributes of a good employee?
• What kinds of communication should be used to resolve complaints?