Handle constructive criticism.

Handling criticism should include

• identifying types of criticism (i.e., constructive and destructive)
• delivering constructive criticism to one’s subordinates and superiors
• receiving criticism with equanimity and adjusting one’s performance according to feedback.

Process/Skill Questions:

• What is the role of a leader in delivering criticism down the chain of command? Up the chain of command?
• What techniques should be used when giving or receiving criticism?
• What factors should one consider before offering criticism?
• Why should criticism be given in private?