Describe the relationships and workflow between dining room and kitchen operations.

Description should include

• ways the waitstaff and kitchen staff support one another
• why positive relationships between waitstaff and kitchen staff are vital to the success of any food operation
• clear and direct verbal and written communications.

Process/Skill Questions:

Thinking

• How can cross-training enhance the food service operation?

Communication

• Why is clear communication vital between the front- and the back-of-the-house personnel?
• Why is a positive attitude important to communicating?
• How does good communication benefit the food service operation’s bottom line?

Leadership

• How important is team unity in a food service operation?

Management

• Who is responsible for ensuring a positive dining experience for customers?
• How can management ensure good interrelationships and smooth workflow between kitchen staff and waitstaff?