Explanation should include

Process/Skill Questions:

Thinking

Communication

What role does staff training play in customer relations?
How can verbal and nonverbal communication skills benefit a career?
Why are policies and procedures needed to clarify working relationships (e.g., policies regarding staff dating, sexual harassment, and bullying)?

Leadership

Why is it important to follow chain-of-command procedures?
How can delegating responsibilities contribute to the accomplishment of training goals?

Management

Why is consistent management critical to staff morale and operational procedures?
What is management's role in providing consistent procedures for overall restaurant service?