(Optional) Process an electronic guest check.

Preparation should include

• entering the menu items on the check into the electronic system
• retrieving the electronic check
• verifying the check for accuracy
• presenting the check
• collecting money and making change
• processing a credit card charge.

Process/Skill Questions:

Thinking

• How can one determine gratuity?
• What is an acceptable gratuity percentage?

Communication

• What are the basic parts of a guest check?
• Why are standard abbreviations important in a guest check?

Leadership

• How can the check be accurately computed?
• Why would one make an adjustment to a guest check?

Management

• When might gratuity be added automatically to the check?
• What is the role of the human factor in determining accuracy of the guest check?