Compare classifications of lodging accommodations.
Comparison should include
- full-service hotels
- convention centers
- luxury hotels
- resort hotels
- boutique hotels
- cruise ships/luxury boats/yachts
- condominiums
- extended-stay hotels
- limited services hotels
- bed and breakfast operations
- lodges
- campgrounds and recreational vehicle (RV) parks
- hostels
- private lodging accommodations (e.g., Airbnb, VRBO).
Process/Skill Questions:
Thinking
- How do customer expectations influence management philosophy in a lodging accommodation?
- What are the benefits and risks of chain, franchise, and independent lodging accommodations?
- What are potential biases or limitations in the current classification system for lodging accommodations?
Communication
- What factors should influence the mission statement of any lodging accommodation?
- Why is effective communication between different departments crucial for maintaining the classification standards of a hotel?
Leadership
- How can leaders best learn their customers’ expectations of the facility?
- Why might leaders decide a hotel should be upgraded or downgraded in its classification?
Management
- What tools and resources are available to management to determine the interests and concerns of customers?
- How can management best use these tools and resources?