Identify methods of conflict resolution.

Identification should include

• recognizing signs of escalating behaviors
• knowing the steps for de-escalation
• describing problem-solving techniques
• maintaining a positive attitude.

Process/Skill Questions:

• What are the steps in conflict resolution?
• What is involved in the problem-solving process?
• How can a positive attitude help prevent conflict?
• What methods can be used to prevent conflict before issues arise?