Maintenance should reflect knowledge of the importance of

following HIPAA requirements for confidentiality
limiting non-clinical information
keeping all client information, professional pharmacy conversations, or transactions confidential
limiting conversations in the pharmacy to a minimum as necessary when performing duties or tasks
ensuring that conversations with patients are not overheard
adhering to HIPAA national standards for private and secure healthcare transactions.

Code of Virginia Statutes Related to Pharmacy Technicians: Va. Code §32.1-127.1:03 — Patient health records privacy

Process/Skill Questions:

When should a pharmacy technician involve a pharmacist to answer patient questions?
How is it possible to converse with a physician’s office so that other customers or non-health care providers do not overhear?
How can a patient be harmed by a pharmacy employee’s breach of confidentiality?
How are situations in which a pharmacy employee has breached patient confidentiality handled?
What are the ethical and legal implications of breaching patient confidentiality?
What is the importance of HIPAA for the pharmacy customer, the pharmacy, and customer service staff?