Participation should include

establishing that patient safety is always first
participating in internal audits (e.g., regarding medication errors, delivery, and processes)
reviewing technology available to enhance patient safety
keeping current with state and federal regulations that pertain to quality assurance
keeping current with the FDA MedWatch program and other documentation of adverse events
completing medication error reports, as needed
administering customer satisfaction surveys
reviewing other methods of enhancing customer satisfaction
identifying areas at high risk for errors (e.g., nosocomial infections, age-related errors [pediatrics and elderly])
encouraging patients to ask questions before they leave a doctor's office
advising patients to keep copies of their health records.

Process/Skill Questions:

How can information from reports help to enhance patient safety?
What are the steps for creating a customer satisfaction survey? What elements should a survey contain?
What practices can be used to ensure or enhance customer satisfaction and patient safety?
How do state regulations help to enhance patient safety?
How can documentation of adverse events help to improve patient safety?
What is MedWatch, and what is its purpose?
What is the process for reporting adverse reactions to the MedWatch program?
What is considered a medication error?
What is an audit?
How is patient safety maintained?
What technology is available for reviewing patient records to maintain patient safety?
Where are state and federal regulations pertaining to patient safety/quality assurance posted/updated?