Receiving orders could be from a patient/patient's representative, prescriber, or other healthcare professional and should include the following steps:

Accept new prescription or medication order.
Accept refill request.
Contact prescriber/originator for clarification about prescription or medication order refill, as specified by regulation and/or policy.
Perform third-party billing.
Perform days' supply calculation and any metric conversions related to dosage.

See American Society of Health-System Pharmacists (ASHP) 3.1, 3.2.

Code of Virginia Statutes Related to Pharmacy Technicians

Code §54.1-3408.03 — Dispensing of therapeutically equivalent drug products

Virginia Administrative Code Regulations Governing the Practice of Pharmacy

18VAC110-20-275 — Delivery of dispensed prescriptions
18VAC110-20-280 — Transmission of a prescription order by facsimile machine
18VAC110-20-285 — Electronic transmission of prescriptions from prescriber to pharmacy

Process/Skill Questions:

Why is it important to match the patient to the drug indication?
Why should the Drug Enforcement Administration (DEA) number be validated?
Why is it important to know both generic and brand names?
What skills are useful when receiving prescriptions/medical orders?
What are the regulations/procedures for technicians when contacting prescribers/organizations to clarify prescriptions or medication order refills?