Completion of the work order should include clearly writing all required information.

Process/Skill Questions:

What key pieces of customer information are needed to start a work order, and why are they important?
What is a vehicle identification number (VIN)?
How does one locate and record vehicle identifying information (e.g., vehicle identification number [VIN], license plate, make, model, year)?
Why is it important to review a vehicle's service history before diagnosing or addressing a customer concern?
Why is it important that the vehicle information is accurate?
Why is an accurate work order necessary for proper diagnosis and repair ?